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What do customers think of RCC?
I've been working with computers heavily since 1994 and have met up with some incredibly frustrating complications at home and in the position of assisting teachers at the school where I worked for close to 20 years as the librarian and the computer coordinator. I'm not a fan of cloning, but in your case, cloning your attitude and expertise might benefit all those who run into computer technology snags.
Bangor Store Customer
Your staff is full of Firecracker technicians that are patient, professional and know their stuff! Most of the time stores only hear feedback when itís bad but your service is so good, I felt it was my duty to tell you.
Rockport Customer
I spent 3 hours on the phone with technical support and you helped me in 15 minutes. Thank YOU!
Camden Customer
I shop locally because I can count on the service at RCC. When I call they remember me and are always eager to assist.
Belfast Customer
I thought you were one incredibly helpful, professional, articulate, patient, cheerful, employee that I thought deserved a raise!!!
Bangor Customer
I really appreciated the way that you: listened to my description of what I thought was wrong, moved ahead to diagnose and fix the problem, suggested value-added upgrades, upgraded the drivers (The sound has never been this good.), talked me out of upgrades that cost $ without adding a lot of value, delivered on time and within budget, followed up to make sure that the upgrade was operating well, and answered my numerous questions before, during, and after the work.
Rockland Customer
As a telecommuter, properly running software and computer hardware are essential to profitability. Down time is lost income to my firm. When something is wrong, RCC responds to my "sos" quickly. They arrive on the scene, identify the problem, FIX IT the first time, check to make sure it is working and then they leave, always with the computer working and problem solved. I couldn't ask for anything more. They are my telecommuting life raft.
Warren Customer
RCC would also like to thank all of the appreciative customers who kept us so well fed with home baked goodies this last year
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